Support Enquiries

Log a support request via support@llamablue.com

* Support is available Monday-Friday during business hours (9am to 4:30pm ACT and 9:30am to 5:00pm AEST)

Service Status

If your site is on Squarespace, you can view Squarespace status here

Support Guides

⚙️ iPhone Email setup

Note: Please make sure you use the mailserver setting you have been provided

⚙️ Outlook Email Setup

Note: Please make sure you use the mailserver setting you have been provided

⚙️ IP Address Blocked

If your IP Address has been blocked your email may stop working. Please go here: https://whatismyipaddress.com/

Send the IPv4 result eg. 65.45.37.112 to support@llamablue.com and we can unblock it.

⚙️ Teamviewer Quicksupport

If you need remote desktop support from Llamablue please download and install the TeamViewer Quicksupport app onto your computer (Windows PC or Apple Mac):