Support Enquiries
NOTIFICATIONS
Tuesday 27th October 2026
The PHP2Shell Remote Code Execution (RCE) vulnerability has been widely reported and Llamablue has reviewed all hosted sites.
Llamablue can be contacted by customers now via whatsapp. See details in the contact section.
The Llamablue Team
Log a support request via support@llamablue.com
* Support is available Monday-Friday during business hours (9am to 4:30pm ACT and 9:30am to 5:00pm AEST)
Whatsapp: +61432998070
(only for customer use - other enquiries will be blocked)
Service Status
If your site is on Squarespace, you can view Squarespace status here
Support Guides
⚙️ iPhone Email setup
Note: Please make sure you use the mailserver setting you have been provided
⚙️ Outlook Email Setup
Note: Please make sure you use the mailserver setting you have been provided
⚙️ IP Address Blocked
If your IP Address has been blocked your email may stop working. Please go here: https://whatismyipaddress.com/
Send the IPv4 result eg. 65.45.37.112 to support@llamablue.com and we can unblock it.
⚙️ Teamviewer Quicksupport
If you need remote desktop support from Llamablue please download and install the TeamViewer Quicksupport app onto your computer (Windows PC or Apple Mac):