Support Enquiries
LLAMABLUE SUPPORT ANNOUNCEMENT
Friday 5th December 2025
EMAIL SYSTEM DISRUPTION
Customers who use llama2.llamablueweb.com for email services may have experienced a disruption or fail to connect when sending and receiving email.
The update is from 7:30pm ACT (8:00pm AEST). Services should be fine now. Contact us if you are still having issues.
The Llamablue Team
Log a support request via support@llamablue.com
* Support is available Monday-Friday during business hours (9am to 4:30pm ACT and 9:30am to 5:00pm AEST)
Service Status
If your site is on Squarespace, you can view Squarespace status here
Support Guides
⚙️ iPhone Email setup
Note: Please make sure you use the mailserver setting you have been provided
⚙️ Outlook Email Setup
Note: Please make sure you use the mailserver setting you have been provided
⚙️ IP Address Blocked
If your IP Address has been blocked your email may stop working. Please go here: https://whatismyipaddress.com/
Send the IPv4 result eg. 65.45.37.112 to support@llamablue.com and we can unblock it.
⚙️ Teamviewer Quicksupport
If you need remote desktop support from Llamablue please download and install the TeamViewer Quicksupport app onto your computer (Windows PC or Apple Mac):